Terms & Conditions

Enrolment

Enrolments are not considered firm until one of the following is received;

Full payment or

Admissions Fee and a Returned Payment Plan Form 

Places on courses are reserved for 7 days from the date an offer is made by ACA.

 

Payment and confirmation 

You may process your course fees by credit card, direct deposit or through the Ezi Debit Payment Plan. An invoice will be raised upon enrolment confirmation and will be emailed to your registered email address. 

Final receipt of your course fees will be sent by email upon receipt of full course fees.

 

Fees include

Fees cover the interview and admissions process, tuition, qualified trainers, access to ACA online learning portal, Course resources and a certificate issued by Australian Creative Academy and its Partnering Registered Training Organisation (if applicable).

 

Cancellations & Transfers

Should you be unable to attend a course for which you have registered or enrolled, please let us know as soon as possible. 

 

Cancellation must be in writing and sent to courses@auscreativeacademy.com.au 

 

For all non accredited courses, workshops and masterclasses, training places are only transferable once and are valid for a six (6) month period from the date of booking. For all non accredited certificate courses, training places are only transferable once and are valid for a twelve (12) month period from the date of enrolment. Please note* we do not accept cancellations due to a change of mind or circumstances. 

 

Due to the costs incurred by ACA, administration and enrolment, trainer fees and learning resource expenses, we do not refund course deposits or fees. Our classes are kept to a small minimum number, by enrolling and paying the admissions fee, your placed is reserved and not available to other potential enrolling students. 

 

Substitutes are accepted in masterclasses and workshops, provided notice is given no later than 48 hours prior to the masterclass or workshop.  Please note that if you do not give correct notice as above and don’t attend, you are still responsible for full payment.

 

ACA has the right to cancel a course or alter the dates and venue up to 48 hours prior to its scheduled start.  If a course is cancelled, we will make every attempt to notify participants already booked on the course.  Participants may choose a full refund or transfer to the same course on another date.  Regardless of the reason for course cancellation, cancellation of accommodation and travel reservations, as well as any associated expenses, is the participants responsibility and no claims for compensation can be accepted other than the refund of the course fee.

 

Nationally Accredited Courses

Please refer to the Third Party Training Providers (RTO's) Student Handbook for Terms & Conditions and Refunds Policy listed below.

 

Certificate III in Business - Third Party RTO

Ace Community Colleges RTO ID: 90032

 

Student Handbook: https://www.acecolleges.edu.au/student-handbook/

Terms & Conditions: https://www.acecolleges.edu.au/terms-and-conditions/

 

Diploma of Business, Event Management, Photography - Third Party RTO One Step Further

RTO ID: 31215

 

Student Handbook: https://onestepfurther.com.au/important-information-and-downloads/

Terms & Conditions: https://onestepfurther.com.au/important-information-and-downloads/:

 

Makeup, Retail Cosmetics - Third Party RTO CSAT

RTO ID: 32466

Student Handbook: https://csat.com.au/about/

Terms & Conditions: https://csat.com.au/about/

 

Cooling Off Period

All students have 7 days cooling off from date of enrolment and registration. To cancel your enrolment within the 7 days, written notice must be sent to: courses@auscreativeacademy.com.au

 

Copyright Notice

All rights reserved. Neither the course material of all our courses nor any part of it may be copied or reproduced in any form or by any means, or translated into another language, without the prior written consent of Australian Creative Academy.